Faq

Store Queries

1. Do you have a physical store?
   Ans. Yes, we have a physical store located at 120, West Ponnurangam Road, R.S. Puram, 642001 Coimbatore, TN, India. For any inquiries, you can reach us at +91 9843978800. We look forward to welcoming you!

2. What are the operating hours of your store?
   Ans. Our store is open from 10 AM to 2 PM, Monday through Saturday.

Product Queries

1. What material is your jewellery made of?
   Ans. Each piece of jewellery in The Cacti Store is crafted from high-quality stainless steel and plated with 18k gold polish. Plus, our jewellery is produced using an eco-friendly process ensuring a vibrant, long-lasting finish that stands up to daily wear.

2. Can I wear your jewellery in water?
   Ans. Yes, The Cacti Store jewellery is waterproof. It is free from rust and corrosion and is durable for daily wear. It won’t change color or turn skin green, even with regular water exposure.

3. How long does your stainless steel jewellery last?
   Ans. If proper care is taken, stainless steel jewellery can last a lifetime. Because of its durability and tarnish resistance, these fine jewellery pieces are an ideal choice for long-term wear.

4. Is your stainless steel jewellery hypoallergenic?
   Ans. Yes, each piece of stainless steel jewellery is hypoallergenic, ethically produced, and nickel-free, making our jewellery safe for everyone with sensitive skin or metal allergies.

5. How do I care for jewellery purchased from The Cacti Store?
   Ans. Ensure you store your pieces in a cool, dry place, away from direct sunlight. For detailed tips, refer to our Jewellery Care Guide on the website.

6. Are the colors of the jewellery shown on the website accurate?
   Ans. We ensure the colors are displayed as accurately as possible. However, slight variations may occur due to photography or lighting.

7. How can I get more information about a product?
   Ans. For more details, reach out via WhatsApp at +91 9500798882 or email us at thecactistoreinfo@gmail.com. We'll be happy to assist you!

Sizing & Fit Queries

1. How can I make sure the bracelet fits my wrist?
   Ans. Each bracelet from The Cacti Store is thoughtfully designed with a free-size, openable, and adjustable style. This versatile design allows for easy wear and ensures a comfortable fit for any wrist size.

2. Do I need to know my ring size, or are they adjustable?
   Ans. Most of The Cacti rings are adjustable. However, for some rings, you may need to know your exact size. Use a ring sizing app or measure the inside of a ring you already wear.

Ordering & Payment

1. How do I place an order on The Cacti Store website?
   Ans. Simply add your selected items to the cart and proceed to checkout. Double-check your details before finalizing to avoid errors.

2. What payment methods do you accept?
   Ans. We accept UPI (Paytm, PhonePe, Google Pay), PayPal, digital wallets, net banking, EMI options, and gift cards.

3. Is my payment information secure?
   Ans. Yes, we ensure your payment information is secure and all personal details are kept confidential.

4. Can I cancel or change my order after placing it?
   Ans. Our team processes orders quickly. Contact us immediately via email or WhatsApp if you need assistance.

Shipping & Delivery

1. Do you ship worldwide?
   Ans. Currently, we ship across India only.

2. How much does shipping cost?
   Ans. Standard shipping is INR 80/-; express delivery is INR 200/-.

3. Will I be notified when my order ships?
   Ans. Yes, you’ll receive a confirmation email with tracking details.

4. How can I track my order?
   Ans. Track your order using the link provided in your shipping confirmation email.

5. Will there be extra charges when ordering from The Cacti Store?
   Ans. No extra charges except for shipping or COD fees.

Returns & Exchanges

1. How do I start a return?
   Ans. Contact us via email with your order number and return details to initiate the process.

2. How are refunds processed?
   Ans. Refunds are processed within 7-10 business days after inspection.

Stock & Custom Orders

1. How can I stay updated on new stocks or restocks?
   Ans. Follow us on Instagram or subscribe to our newsletter.

2. Do you offer custom orders?
   Ans. Yes! Email us or contact via WhatsApp for personalized jewellery.

Gift Cards & Coupons

1. How do I receive and use a gift card?
   Ans. Once purchased, you’ll receive details via email. Use the coupon code at checkout.

2. How can I get a coupon?
   Ans. Check active coupons on the checkout page. Stay updated by following us on Instagram or subscribing to newsletters.

3. Where do I enter a coupon code?
   Ans. Enter the coupon code in the designated box at checkout and click ‘Apply Coupon.’

4. What if I forget to use a coupon code?
   Ans. Contact us with your order number immediately, and we’ll assist you.