Faq

Store Queries

  1. Do you have a physical store? Yes, we have a store at 120, West Ponnurangam Road, R.S. Puram, Coimbatore, Tamil Nadu. Contact: +91 9843978800.
  2. What are the operating hours? Open from 10 AM to 2 PM, Monday to Saturday.

Product Queries

  1. What material is your jewellery made of? High-quality stainless steel with 18k gold plating, crafted using eco-friendly processes.
  2. Can I wear your jewellery in water? Yes, it’s waterproof, rust-resistant, and safe for daily wear.
  3. How long does it last? With proper care, stainless steel jewellery can last a lifetime.
  4. Is it hypoallergenic? Yes, it’s nickel-free and safe for sensitive skin.
  5. How do I care for my jewellery? Store in a cool, dry place. See our Jewellery Care Guide.
  6. Are product colors accurate? Yes, but slight variations may occur due to lighting or screens.
  7. Need more product info? Contact us via WhatsApp (+91 9500798882) or email thecactistoreinfo@gmail.com.

Sizing & Fit

  1. Will bracelets fit my wrist? Yes, they are adjustable and designed for a universal fit.
  2. Are rings adjustable? Most are adjustable; some require exact sizing.

Ordering & Payment

  1. How do I place an order? Add items to cart and proceed to checkout.
  2. What payment methods are accepted? UPI, PayPal, wallets, net banking, EMI, and gift cards.
  3. Is payment secure? Yes, all transactions are encrypted and secure.
  4. Can I cancel or change my order? Contact us immediately after placing your order.

Shipping & Delivery

  1. Do you ship worldwide? Currently, we ship across India only.
  2. Shipping charges? ₹80 standard, ₹200 express.
  3. Will I get tracking? Yes, via email after dispatch.
  4. How to track order? Use the link in your shipping email.
  5. Any extra charges? Only shipping or COD fees apply.

Returns & Exchanges

  1. How to start a return? Email us with your order details.
  2. Refund timeline? 7–10 business days after inspection.

Stock & Custom Orders

  1. How to stay updated? Follow us on Instagram.
  2. Do you offer custom orders? Yes, contact us via email or WhatsApp.

Gift Cards & Coupons

  1. How to use gift cards? Use the code at checkout.
  2. How to get coupons? Check checkout page or follow us online.
  3. Where to enter coupon? Enter at checkout and click “Apply”.
  4. Forgot coupon? Contact us immediately with your order number.