FREE SHIPPING ON PREPAID ORDERS OVER ₹1499
Frequently Asked Questions
How do I place an order?
Browse your favourite products, add them to your cart, proceed to checkout, complete your payment, and your order will be confirmed instantly.
Will I receive an order confirmation?
Yes! Once your order is placed successfully, you'll receive a confirmation via email and SMS/WhatsApp (if applicable).
Can I modify or cancel my order?
Orders are processed quickly. If you need to make changes or cancel your order, please contact us immediately. We'll do our best to help before your order is dispatched.
My payment was deducted, but my order wasn't placed. What should I do?
If the amount has been debited but no order was created, the payment is usually reversed automatically within 5–7 business days. If not, contact our support team with your transaction details.
Can I place an order without creating an account?
Yes! You can checkout as a guest without creating an account.
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Which payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
Is Cash on Delivery (COD) available?
Yes, COD is available for selected pin codes. Availability will be shown during checkout.
How do I apply a discount code?
Enter your coupon code at checkout before making the payment. The discount will be applied automatically if the code is valid.
Can I use multiple discount codes together?
No. Only one discount code can be applied per order.
Why isn't my coupon working?
Your coupon may have expired, reached its usage limit, or may not be applicable to the products in your cart. Please review the offer terms.
Do you offer gift cards?
Yes, we do offer gift cards.
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What are your shipping charges?
Standard Shipping: ₹80
Express Shipping: ₹200
Free Shipping on all prepaid orders above ₹1499.
How long will my order take to arrive?
Standard Shipping usually takes 5–10 business days, while Express Shipping is delivered within 3–4 business days.
What is Express Shipping?
Express Shipping prioritizes your order for faster dispatch and delivery.
How can I track my order?
Once your order is dispatched, you'll receive a tracking link via email or SMS to monitor your shipment.
Do you ship internationally?
Currently, we do not offer international shipping. We only deliver within India. We're working on expanding our shipping services, so stay tuned for future updates.
What if my order is delayed?
Occasionally, deliveries may be delayed due to courier or weather-related issues. If your order hasn't arrived within the estimated timeline, please contact us.
Can I change my delivery address after placing an order?
Address changes are only possible before the order is dispatched. Contact us as soon as possible for assistance.
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What is your return policy?
Returns are accepted only for damaged, defective, or incorrect items received.
How do I request a return or exchange?
Contact our support team within 48 hours of receiving your order with your order number and clear images of the product.
When will I receive my refund?
Once the returned product passes our quality check, your refund will be processed within 5–7 business days to your original payment method.
What if I receive a damaged or incorrect product?
An unboxing video is mandatory for any damage or wrong product claim. Please share the video, photos, and your order number within 48 hours of delivery.
Can I exchange my jewellery for another design?
Exchanges are available only for eligible cases as per our return policy.
Are sale items eligible for returns?
Products purchased during sale or promotional offers are generally not eligible for returns unless damaged or incorrect.
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Is your jewellery anti-tarnish?
Yes. Our jewellery is made using premium stainless steel with high-quality plating for long-lasting shine.
Is your jewellery waterproof?
Yes. Our anti-tarnish jewellery is designed to withstand everyday exposure to water.
Can I wear it every day?
Absolutely! Our jewellery is made for everyday wear, whether you're at work, travelling, or going out.
Is your jewellery hypoallergenic?
Yes. Our jewellery is skin-friendly and suitable for most people with sensitive skin.
How should I care for my jewellery?
Although our jewellery is waterproof and anti-tarnish, avoiding prolonged exposure to perfumes, lotions, and harsh chemicals will help maintain its shine for even longer.
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What materials are your jewellery pieces made from?
Most of our anti-tarnish collection is crafted from premium stainless steel with high-quality gold plating.
Are your bracelets adjustable?
Many of our bracelets feature adjustable chains. Product descriptions will mention if a piece is adjustable.
How do I choose the correct ring size?
Refer to our Ring Size Guide available on the product page or contact our support team for assistance.
Will the product look exactly like the photos?
We strive to ensure our images accurately represent each product. Minor colour variations may occur due to screen settings.
Will sold-out products be restocked?
Popular products are restocked regularly. You can sign up for back-in-stock notifications on the product page.
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Can I send my order as a gift?
Yes! Simply enter your recipient's delivery address during checkout.
Do you offer gift packaging?
Yes. Gift packaging is available for selected products.
How does engraving jewellery work?
Choose an engraving-enabled product, enter your preferred text, and we'll personalise it before dispatch.
Can I customize jewellery?
We offer selected personalized and engraved jewellery. Customisation options will be mentioned on the respective product pages.
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What is Permanent Jewellery?
Permanent Jewellery is a custom-fitted bracelet, anklet, or necklace that is welded together without a clasp, creating a seamless piece you'll love to wear every day.
Can I get Permanent Jewellery delivered?
No. Permanent Jewellery is a store-exclusive experience and cannot be delivered, as it requires custom fitting and on-the-spot welding by our team. Visit our Hyderabad or Coimbatore store to get yours.
Does getting Permanent Jewellery hurt?
Not at all! The welding process is completely safe, painless, and only takes a few minutes. The spark is used to weld the jewellery—not your skin.
Can I remove my Permanent Jewellery?
Yes. If needed, you can easily remove it by cutting the jump ring with scissors or wire cutters. We can also re-weld it for you during your next visit.
Can I wear Permanent Jewellery every day?
Absolutely! Our Permanent Jewellery is crafted from high-quality, anti-tarnish, waterproof materials, making it perfect for everyday wear.
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Do you have physical stores?
Yes! We have physical stores in Hyderabad and Coimbatore. We’ll soon be launching our new store in Ahmedabad.
What are your store timings?
Please refer to our Store Location page or Google listing for the latest timings.
How can I contact customer support?
You can reach us via WhatsApp, email, or Instagram DM. Our team will be happy to assist you.
How long does customer support take to respond?
We usually respond within 24 business hours, and often much sooner during working hours.
Can I shop both online and in-store?
Yes! You're welcome to shop through our website or visit our store for an in-person shopping experience.
Still have a question?
Can't find the answer you're looking for? Our team is here to help.